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English සිංහල தமிழ் FAQ Transaction Error Messages
English
English සිංහල தமிழ்
FAQ Transaction Error Messages
Loading student details...

Please check the Student ID and try again.

Student Details

Full Name -
Student ID -
NIC No. Not Available
Address
Not Available
Contact Number Not Available
Email Address Not Available
Total Outstanding : Rs.0.00
Reference No. -
Course Fee Rs.0.00
Paid Amount Rs.0.00
Remaining Amount Rs.0.00
Enter your Student ID above to view your complete fee details

Confirm Payment

You are about to make a payment. Please confirm the details below:

Student ID: -
Student Name: -
Course Reference No: -
Course Amount: Rs. 0.00
Convenience Fee (1%): Rs. 0.00
Total Amount to Pay: Rs. 0.00
You will be redirected to the payment gateway to complete this transaction.

Frequently Asked Questions

Enter your Student ID in the search box above and click "View Details". Your complete fee summary, outstanding amounts, and payment history will be displayed.

Yes! You can pay any amount up to your outstanding balance. Simply select the course and enter the amount you wish to pay.

We accept all major credit/debit cards and online banking through our secure payment gateway.

Yes, a receipt will be generated immediately after successful payment. You can download or print it for your records.

Absolutely. All transactions are processed through a secure, encrypted payment gateway. We never store your card details.

If a payment fails, you'll receive an error message explaining the issue. No amount will be deducted from your account. You can try again or contact support if the problem persists.

Transaction Error Messages

If you encounter an error during payment, here's what it means and how to resolve it:

Payment Declined
Your bank has declined the transaction. This could be due to insufficient funds, card limits, or security restrictions.
Solution: Contact your bank to authorize the payment, or try a different payment method.
Invalid Card Details
The card number, expiry date, or CVV you entered is incorrect.
Solution: Double-check your card information and try again.
Transaction Timeout
The payment process took too long and the session expired.
Solution: Return to the payment page and start the process again. Ensure you have a stable internet connection.
Gateway Error
The payment gateway is temporarily unavailable or experiencing technical issues.
Solution: Wait a few minutes and try again. If the problem persists, contact support.
Invalid Amount
The payment amount entered is invalid or exceeds your outstanding balance.
Solution: Enter a valid amount that doesn't exceed your remaining balance.
Student Not Found
The Student ID you entered could not be found in our system.
Solution: Verify your Student ID and try again. Contact administration if you believe this is an error.
Still need help?

Contact our support team at support@softvision.com or call +94 XX XXX XXXX